Global Frame Relay Reporting
We offer online reporting tools to assist your business in monitoring usage, utilisation and performance and to save time and budget by having critical network data at your fingertips. Our comprehensive reports assist in helping your business forecast trends, increase efficiency and effectiveness and make decisions concerning your worldwide network solutions and future needs.
Especially where service level agreements (SLAs) are in place, we provide the key data you need to make sure your services are performing at optimum levels.
Our Global Frame Relay (GFR) Service online reporting tools include the following:
Frame Relay Monitoring
Is your enterprise frame relay network meeting the needs of your end users and budget planners? You can answer this question with access to accurate, timely data that tells you:
- Whether or not private virtual circuits (PVCs) are tuned properly to match your application requirements
- If the burst above committed information rate (CIR) you expect is actually being delivered
- Whether backbone delay or dropped frames are causing delay-sensitive applications to time out
- What risks you face in getting data through during heavy network usage
- If frame relay port and PVC services are being provided
PerspeXion™ for Global Frame Relay delivers the tools to monitor usage, utilisation and performance and to save time and budget by having critical network data at your fingertips.
Internet Usage Monitoring
How much traffic is flowing to and from the public Internet? What is the peak port utilisation for public Internet traffic? Is this usage causing degraded Frame Relay network performance? All of these questions can be answered by knowing the public Internet usage. PerspeXion Link offers both daily and month-to-date reports for public Internet usage.
Trouble Ticket Status
The TicketView service allows customers to follow the progress of resolving network problems as documented by trouble tickets. Tickets can be those opened by a customer or by us. Clients can get a general overview of their tickets and drill down into specific ticket information. Latest updates to ticket information are provided. Tickets can be listed by specific ticket number, status of tickets (Open, Closed, All) and/or date range. The most recent six months of ticket information is searchable using a standard browser program.
Router Management
SiteWise ProNet Management provides a number of historical and near-real-time reports on the usage, utilisation and errors for Cisco client premises router reports. Reporting includes serial and Ethernet port utilisations. Router CPU and memory utilisation are also reported. In the case where routers are interfaced to network PVCs, PVC utilisation and usage are reported from the router point of view. Data is presented in both tabular and graphical form. Report information is useful in capacity planning and virtual network performance analysis.
Extended Router Management
The Extended Router Management service provides management of regional in-country private client premises router networks provisioned using Global Connect service circuits, CSU/DSUs and routers. Extended Router Management is available for GFR and Private Internet customers. Extended Router Management allows customers to avoid the cost of purchasing multiple network ports to provide international communications for multiple sites in the same city or country. SiteWise ProNet Management reporting services are provided for the Client-site "hub router".